Pricing plans for every stage and every stack

Frequently asked questions

• What counts as an event?

  An event is a data point generated by a website, app, server, or cloud application. For example, let’s say you’re browsing a website. When the page loads, that generates a page call that counts as 1 event.

  An event is a data point generated by a website, app, server, or cloud application. For example, let’s say you’re browsing a website. When the page loads, that generates a page call that counts as 1 event.

• ​What happens if I exceed my plan’s event limit?

  Event limit overages are handled based on your plan.
  
  • If you’re on the ​Free plan​, data processing will stop after your second consecutive overage. You can upgrade your plan at any time to ensure continuous data processing.
  • If you’re on the ​Starter plan​, you’ll be charged overage fees once you exceed your plan’s event limit. The overage fee is calculated as the difference between the next tier’s pricing and your current plan’s pricing.
  
  For more details, see our plan and billing management documentation.

  Event limit overages are handled based on your plan.
  
  • If you’re on the ​Free plan​, data processing will stop after your second consecutive overage. You can upgrade your plan at any time to ensure continuous data processing.
  • If you’re on the ​Starter plan​, you’ll be charged overage fees once you exceed your plan’s event limit. The overage fee is calculated as the difference between the next tier’s pricing and your current plan’s pricing.
  
  For more details, see our plan and billing management documentation.

• Do you offer a self-hosted product as well?

  Yes, we actively contribute to our self-hosted code as you can see on our GitHub page. The self-hosted project is released under Elastic 2.0. The core data processing layer is the same for both the Community and Enterprise edition. The Enterprise edition comes with some more advanced reporting & clustering features, but those are built on top of the data plane.

  Yes, we actively contribute to our self-hosted code as you can see on our GitHub page. The self-hosted project is released under Elastic 2.0. The core data processing layer is the same for both the Community and Enterprise edition. The Enterprise edition comes with some more advanced reporting & clustering features, but those are built on top of the data plane.

• What type of support is available with the Free plan?

  We don’t offer dedicated support, but we have a very active community on Slack where you can ask any questions. Join us here! If you’re on any of our paid plans, you'll have some level of support from our team. If you are on the Enterprise plan, you will have an account manager and a dedicated Slack channel.

  We don’t offer dedicated support, but we have a very active community on Slack where you can ask any questions. Join us here! If you’re on any of our paid plans, you'll have some level of support from our team. If you are on the Enterprise plan, you will have an account manager and a dedicated Slack channel.

• Who created RudderStack and how did it start?

  RudderStack was founded in 2019 by a team of engineers with experience in customer data. The company has received funding from Insight Partners, Kleiner Perkins and S28 Capital. Visit our about page to learn more.

  RudderStack was founded in 2019 by a team of engineers with experience in customer data. The company has received funding from Insight Partners, Kleiner Perkins and S28 Capital. Visit our about page to learn more.

• How is RudderStack different from Segment?

  RudderStack is warehouse-first and built for developers. Our goal is to help you build your customer data platform on top of your own data warehouse. We think your customer data should not live in a data silo where you need to run complex functions inside of a black box. For an in depth comparison, see our RudderStack vs Segment guide.

  RudderStack is warehouse-first and built for developers. Our goal is to help you build your customer data platform on top of your own data warehouse. We think your customer data should not live in a data silo where you need to run complex functions inside of a black box. For an in depth comparison, see our RudderStack vs Segment guide.

• How do I get in touch with you?

  If you'd like a demo, you can fill out this form and we'll get back to you soon! You can also join our community of data professionals, or follow us on social media: Twitter or LinkedIn.

  If you'd like a demo, you can fill out this form and we'll get back to you soon! You can also join our community of data professionals, or follow us on social media: Twitter or LinkedIn.